Policies & Procedures
913-888-9901 • www.hobbsdist.com • Fax 913-888-9913
Policies & Procedures
913-888-9901 • www.hobbsdist.com • Fax 913-888-9913
Ordering
Telephone orders may be placed Monday through Friday, 9am through 5:00pm. Walk
in purchases may also be picked up at our facility conveniently located in
Roswell, Georgia during these same hours. Faxed purchase orders may be sent 24
hours a day via our fax line at 770.518.1127.
Payment
We accept VISA, MasterCard, and American Express for all purchases.
COD/Cash/Checks are required for all other methods of payment. Returned checks
are subject to a $50 service fee plus the amount of the check.
Shipping
Hobbs Distributing will ship your order the same day via UPS Ground service
when orders are in house by 2:00 pm. Heavy, oversize, or items that require
special handling will be sent motor freight. Contact your sales representative
for more information. UPS Early AM, Red, Blue, and Orange label services are
available for an additional charge.
Freight
Unless otherwise noted the dealer will be responsible for all freight, fees,
and insurance charges incurred.
Drop Shipments
Hobbs Distributing will facilitate the drop shipment of products from the
factory to your business provided the particular Vendor permits it. All drop
shipments must be prepaid in full including all applicable freight charges. No
CODs are accepted.
Damage
All shipping damage must be reported to Hobbs Distributing within 48 hours of
receipt. While Hobbs Distributing takes great care to properly inspect and pack
your order prior to shipment, damage may occur in transit to you. It is
imperative when you receive a package with visible carton damage, it must be
inspected immediately and the damage noted with the carrier. If a product has
been damaged in transit a claim must immediately be made with the freight
carrier. Failure to do so may result in the carrier refusing to honor the
claim.
Defective
If a product arrives Damaged on Arrival (DOA), you will be eligible for either
an exchange or warranty repair as determined by the vendors' published DOA
policies. You must contact Hobbs Distributing for an RA number prior to
returning the defective product. No defective claims will be honored after 30
days from the date of invoice.
Discrepancies
Hobbs Distributing is extremely proud of our shipping
accuracy. We shipped thousands of packages last year with an overall picking
accuracy of over 99%. However, mistakes are made. If you receive a shipment
with a discrepancy, please contact us immediately. We will arrange to return
the incorrect product and expedite your fulfillment order. All shipping
discrepancies must be reported within 48 hours of the shipment arrival date (as
determined by package tracking).
Refused Orders
All refused orders are subject to a 15% restocking fee plus all applicable
freight charges.
Stock Returns
All unopened, factory sealed boxes may be returned to Hobbs Distributing within
30 days from the date of invoice. A 15% restocking fee will be applied to the
return of the unopened products. The restocking fee will be waived if a 1 for 1
offsetting order is placed at the time of the return. All opened boxes will be
assessed a 20% restocking fee plus the cost for any missing packing materials,
manuals, remotes, or other supplied accessories. The dealer will prepay the
freight back to Hobbs Distributing. All returns require an RA number. No
returns will be accepted without an RA number.
Special Orders
Hobbs Distributing is pleased to accommodate special orders for items not
normally stocked. We will require a non-cancelable purchase order plus
prepayment prior to placing the order with the vendor. By their unique nature,
special order items may not be returned.
Advertising & Resale
Products purchased from Hobbs Distributing may not be advertised or sold
through any electronic media (i.e. Internet), Mail Order, or other electronic
or printed media without prior written permission from Hobbs Distributing. All
products are to be installed directly by the dealer or sold expressly to the
end user.
Disclaimer
Buyer assumes all responsibility for the proper selection, design,
installation, operation, and maintenance of all the merchandise provided by
Hobbs Distributing. Hobbs Distributing will not be held liable for any damage
due to mishandling, improper installation, or incorrect maintenance, including
but not limited to loss of profits by buyer.
Hobbs Distributing takes great care to ensure the accuracy of the information contained within its printed and electronically published catalogs, literature, price list and other publications. All specifications, terms and conditions, availability, model changes, and pricing are subject to change without notice.